Cancellation Policy

Orders may be cancelled only if the cancellation request is received before the shipment has been dispatched. Once your order  from Play tents Company has been shipped, it cannot be cancelled. In the event of an eligible cancellation, we do not offer cash or card refunds. Instead, a Credit Note equivalent to the order value will be issued. This Credit Note can be redeemed against any purchase on our website and must be used within 1 month from the date of issue. After the validity period expires, the Credit Note will become invalid and cannot be extended, renewed, or exchanged for cash. We recommend using it within the specified timeframe.

Return & Exchange Policy

At Play Tents Company, we take great care to ensure every product, each kids tent, teepee, viking tent and all other tent house for kids reache you in perfect condition. As all our products undergo strict quality checks before dispatch, we do not offer returns or exchanges for reasons other than manufacturing defects or transit damage.

If you receive a product with a manufacturing defect or if it has been damaged during shipping, we will gladly replace it with a brand-new play tent of the same design.

If the outer packaging appears damaged at the time of delivery, please record a complete unboxing video before opening the package. Our tents are protected with three layers of secure packaging, so the product inside is often unaffected even if the outer box is damaged. The unboxing video will help us verify any transit-related damage and process your replacement request quickly.

Please note that exchange requests for damaged products may not be accepted without a clear unboxing video.

Return & Exchange Window

Eligible return or exchange requests must be initiated within 3 days of receiving your order.

To qualify for a return or exchange, please securely pack the product and courier it to our designated return address. After dispatching the parcel, kindly share the courier receipt with us via Email or WhatsApp. Your request will be considered eligible for return or exchange only after we receive the courier receipt within the 3-day return window.

Once the returned product is received and inspected, and found to be eligible under our Return & Exchange Policy, we will process the replacement accordingly.

Return Shipping Charges

The cost of returning the product to us shall be borne entirely by the buyer. We do not reimburse return courier or shipping charges unless the return has been approved due to a manufacturing defect or an error on our part.